Providing UX Solutions
That consistently
meet/exceed business and user expectations
What I Do
Vision & Strategy
Data & Results-Driven Design
Vision & Strategy
I focus on truly understanding business goals, product vision, and what users actually need. By shaping clear product and website strategies, I help teams create experiences that work for users and drive real business results.
Research
Data & Results-Driven Design
Vision & Strategy
I have deep experience running and applying both qualitative and quantitative research across many industries, including work with multiple Fortune 50 companies.
For me, great UX starts with understanding the real problems we’re trying to solve. I’m especially interested in uncovering the outcomes users care about most—and using data to guide smart, confident decisions.
Data & Results-Driven Design
Data & Results-Driven Design
Data & Results-Driven Design
I collaborate closely with teams to design experiences that are not only intuitive and engaging, but effective.
My work often goes beyond what’s been asked to find opportunities that create real value—like reducing training time during employee onboarding or improving clinical workflows so providers can spend more time with patients.
Case Studies
Scheduling Redesign
Fiserv Call Center Suite Redesign
Documentation Redesign
Declining profit margins and reimbursement changes forced skilled nursing facilities (SNFs) to rely on group physical therapy to stay viable. However, Net Health’s existing Group Management scheduling tool was highly limited, forcing most clients to manage schedules manually using whiteboards or spreadsheets.
As the sole UX designer I led end-to-end discovery across Product, Sales, and Engineering, and partnered closely with many of our major clients to uncover critical insights. Through collaborative research and iterative design, I delivered a low-cost, high-impact solution that reduced scheduling effort by 87%(from 60 clicks to 8 for most group sessions) and earned a 4.7/5satisfaction rating, driving meaningful efficiency gains and adoption.
I subsequently redesigned the Group Management experience using AI-driven workflows and tools like Figma Make to further streamline scheduling, decision-making and adding critical reporting for clients.
Documentation Redesign
Fiserv Call Center Suite Redesign
Documentation Redesign
Net Health’s Care Operations Management (COM) is a legacy, industry-leading platform for Physical, Occupational, and Speech Therapy in skilled nursing facilities. Over time, features were developed in silos, resulting in fragmented clinician workflows and a diminished user experience.
As the sole UX designer, I led end-to-end discovery and design—facilitating individual and group design sessions while partnering closely with Product Management, Sales, Engineering, and key clients. Through collaborative research and iterative design workshops, I created highly-effective solutions around clinician needs and delivered measurable outcomes:
• 19% increase in clinician productivity*
• 14% improvement in patient outcomes*
• 4.8/5 satisfaction rating from Product Management, Client Partners, and internal stakeholders
Fiserv Call Center Suite Redesign
Fiserv Call Center Suite Redesign
Fiserv Call Center Suite Redesign
Client Central is a leading debit card management platform built for high-volume call center environments. As the sole UX resource, I redesigned several critical workflows across the suite, driving significant gains in efficiency and usability.
One core workflow was reduced by 93.7%—from 1,003 clicks to just 63, dramatically streamlining call center operations. Another high-frequency workflow saw a 77.8% reduction, decreasing from 90 clicks to just 20.
Beyond workflow optimization,
I redesigned the supporting style guide to ensure visual consistency, scalability, and long-term usability across the product.